Housed on the former site of the Fort McClellan Post Exchange, the Medical Mall offers an alternative to the bustle and herd mentality of a hospital setting. The entire staff stakes its reputation on a dedication to supporting just-diagnosed cancer patients with compassionate service and quick, yet efficient care. Coretta Pearson, the Medical Mall’s clinic administrator, explained how traumatic a diagnosis is and how well equipped her staff is to handle the immediate range of responses. She said, “ It is such a shock for a woman to hear that she has breast cancer. When she is diagnosed, she doesn’t want to come back for an initial consultation and care schedule. We can often have them in front of a doctor and team in the same day. Everything we do here is with the patient in mind. We approach it from their point of view”.
The Medical Mall staffs several general surgeons with an emphasis on breast cancer treatment and also colon and thoracic specialists. They also offer the county’s finest plastic surgeons that excel in plastic reconstruction with breast cancer being a key concern.
With so many doctors on staff, the Medical Mall has been a huge help to Northeast Alabama Regional Medical Center by working closely with the area’s largest hospital. Pearson explained, “We can help them with some of their patients while also offering a more relaxed experience. We have ample parking so that one can walk right into our building and get what they want. They can have a coffee before they get where they’re going”.
A visit to the Medical Mall is indeed calming with the cozy environment of the café and well-stocked salon. Sitting in a spacious lounge nursing a latte is always preferable to sitting in a waiting room with strangers. It’s apparent early on that customer service is key to ameliorating the stress associated with any type of medical appointment. The atmosphere is soothing and is a result of the way that Bobby Foster, co-owner of the McClellan Park Medical Mall, approaches what goals he sets for the complex. He noted that “we have a retail-based philosophy for medical care. Patients don’t want to wait three or four days for an appointment. We care and understand what they’re going through. We strive for everything with the patient in mind. We offer a wide range of services and don’t want anyone to wait. For instance, we offer dialysis as an outpatient service. We own a bus that transports our dialysis clients to surrounding communities. Most like our services better because they have had to take a whole day in the past for this kind of treatment. They don’t experience that with us”.
Pearson added that they have cut the time for a lot of medical procedures, noting, “We can repair aneurysms on site. We have the equipment and staff to do a lot in one day. We have our own plastic surgery operating room in the mall”.
The Medical Mall focuses on medical needs but boasts many more amenities. They have offered a weight loss center since December 2008 that complements the spa and hair salon. Guests can be pampered at the salon with full hair and nail treatments while receiving facials and massages. They are one of the only licensed Bare Minerals makeup retailers in Alabama. They house other business concerns like Charter Media and plan to add more.
Foster and his staff are heavily involved in the community. They have invested in Anniston’s Model City Music Fest and are fast becoming a force with the running populace. They have a running site that is certified for both 5K and 10K events. They have hosted several 5Ks this year and have plans for more.
There is a lot going on at the Medical Mall but Bobby Foster says there is room for growth. We’ve heard that the road will be resurfaced up to our doorstop next year. “We plan for other supporting businesses popping up. We plan for more restaurants here. We’re going to grow the medical services sector here. We grew more rapidly than anticipated. As the Affordable Care Act becomes more settled, we will have a better idea what happens next”, he said.